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Tech Debt vs UX Debt: Spot the Difference

We tend to notice technical debt when it slows a developer down. A confusing form can slow every user down without attracting the same attention.

I'd put both kinds of problem on the table. Describe the awkward step, how often it happens and what a fix would change. Sometimes a clearer label will do more good than the refactor I'd prefer to work on. Sometimes the refactor is what makes that interface fix possible. It helps to trace the connection.